Frequently Asked Questions
Where are you located?
Evolve Wellness Center (EWC) is located within the beautiful Highland Park neighborhood of Rochester, New York. We are located in the Colgate Rochester Crozer Divinty Complex at 1100 Goodman Street South (corner of Highland Ave.), Suites 319 and 321. Free parking is available.
What if I have to cancel an appointment?
We understand that schedules may change. When given sufficient notice, appointments may be moved, or modifications may be made. There is no charge for cancellations received at least 24 hours in advance. If a client must cancel with less than 24 hours notice, they may be charged 50% of the cost of the session. In the event that a client fails to show up without giving notice they may be charged the full amount for the session.
If a client is running late, the service may be shortened in order to maintain the schedule, and the original treatment duration may be charged.
If EWC needs to reschedule a session for any reason, we will do so at least 24 hours in advance (except under emergency circumstances). Emergencies and illness happen, and we are glad to work with you in these situations.
What if I'm feeling ill?
If you are not feeling well in any capacity, please let us know before your scheduled appointment. It is in everyone’s best interest to reschedule appointments in this case.
Likewise, please understand that we may need to reschedule because of illness.
Under certain medical conditions, massage/bodywork may not be advised; for example when a fever is present, infection, skin rashes, other illnesses, or recent surgery. If massage could be potentially harmful to a client’s condition, I reserve the right to decline to perform the massage.
Are services covered by insurance?
Massage Therapy does not offer direct billing to insurance companies but is happy to provide an itemized receipt of services that can be submitted to an insurance company for possible reimbursement. Nutrition Therapy offers direct billing to Excellus insurance plans.
The client is responsible for contacting their health insurance provider to verify that Massage Therapy and/or Nutrition Therapy is a covered benefit and for instructions on how to submit the claim. Payment in full is due at the time of service.
EWC accepts HSA/FSA cards. It is the responsibility of the client to contact their benefits provider to verify this is an accepted expense, and if a physician's note is required.
How do I pay for services?
Payment in full is due at the time of service and is payable by cash, check, credit card, or Venmo. Tipping is not encouraged, unless clients truly feel they have received superior service.
What about gift certificates?
Gift certificates are available for purchase in any dollar amount, and can be used towards services of the receiver's choice. They are available for both Nutrition and Massage services individually and combined.
Gift certificates cannot be redeemed for cash and must be presented at time of payment. In the event of a no call/no show the gift certificate will be considered redeemed and void.
What are your hours of operation?
Services are by appointment only. No walk-ins, please.
Evening and weekend appointments available by request.